Features

  • Keep track of customer issues in threaded form
  • Communication through web and email. Everything is kept, nothing is lost.
  • Provide a self-service client support portal
  • Post tickets on behalf of your customers and allocate them to your support staff
  • Easily generate searchable knowledge base articles
  • Elegant, powerful, interactive, detailed, real-time reports.

Benefits

  • Increase your business accessibility through a single point of contact, communication and information
  • Improve your customer satisfaction and service perception
  • Increase productivity of support staff by automating processes, policies and tasks
  • Reduce technical support costs
  • Scalable for use in large or small companies

helpdesk tour

Tour

Customers

Your customers can either sign up for an account and then log in, or simply submit the issue using end-user’s helpdesk page. Once the

Tickets

Reliable HelpDesk offers you an intuitive interface allowing your customers to submit issues regarding the service received. Furthermore, your customers access the details each

Self-service portal

In this day and age people are using the Internet more than ever and they get their information from websites, portals and other electronic

helpdesk applicability

Applicability

Scenario for Utilities Distribution Channel

Scenario for Utilities Distribution Channel A utilities company involved in producing electricity, steam, and hot water needs to respond quickly and effectively to customer

Scenario for Pharmaceutical Company’s Distribution Channel

Scenario for Pharmaceutical Company’s Distribution Channel A pharmaceutical company is responsible not only for the research and production of drugs and medication, but also

When do we need a HelpDesk solution?

When do we need a HelpDesk solution? Some of the situations that may prompt you to consider a HelpDesk solution include: Your customers seek