RELIABLE HELPDESK – EFFECTIVE INCIDENT MANAGEMENT SOLUTION
John Phopa – alltouchtablet.com
- Keep track of customer issues in threaded form
- Communication through web and email. Everything is kept, nothing is lost.
- Provide a self-service client support portal
- Easily generate searchable knowledge base articles
- Elegant, powerful, interactive, detailed, real-time reports.
- Increase your business accessibility through a single point of contact, communication and information
- Improve your customer satisfaction and service perception
- Increase productivity of support staff by automating processes, policies and tasks
- Reduce technical support costs
- Scalable for use in large or small companies