Your customers can either sign up for an account and then log in, or simply submit the issue using end-user’s helpdesk page. Once the issue is submitted, Reliable HelpDesk creates a user profile and provides access credentials into the system, allowing your customers to track their issues and communicate with your staff directly.
The ticket form is highly flexible, having no restriction on the number of fields it contains. A supervisor specifies the fields in your ticket form to meet the specific needs of your company. You can define your personalized request form for your customers, or add custom fields to a ticket form to better understand customer problems.