Setting Up Email To Ticket
During this video you will learn how to specify the email address settings Reliable HelpDesk will query at regular intervals and create new tickets from the messages received at any of those email addresses.
How Do I Integrate Reliable Helpdesk Into My Website
During this video you will learn how to take full advantage of Reliable HelpDesk by integrating your customized instance of Reliable HelpDesk into your website.
How To Assign A Ticket To A Technician
There are three alternative ways to assign technicians to a ticket. First, a supervisor manually assigns a ticket to a technician. Second, technicians receive tickets based on how technicians are designated to handle ticket categories. Finally, technicians can pick tickets from the ticket queue. This video presents the first method, in which supervisors manually assign a ticket to a technician.
How Do I Embed a Ticket Form in my Website
During this video you will learn how to locate the HTML code that generates the ticket submission form, and then embed the code into your website .
How to Reply To A Customer
During this video you will learn how technicians or supervisors open a ticket and reply to a customer, provide details about the work or procedures performed, and how to track time spent on tasks related to a reply so managements can collect business intelligence about customers, technicians, and type of problems.
How To Submit A Ticket
During this video you will learn how to locate and launch the ticket submission form, fill out the ticket form with information, what happens upon successful submission of a ticket, and what information is being emailed to user and technical staff.
How to Create A New Report
During this video you will learn how to create a new report by choosing the report type, entering the report title, and choosing its the condition sets. Furthermore, you will learn how to reorder the selected condition sets, and remove a selected condition set. Additionally, you will learn how to preview a saved report, either from the recent reports list or from the saved reports list.
How to Manage Ticket Fields
During this video you will learn how to modify the list of fields stored in every ticket of the Reliable HelpDesk instance. Specifically, you will learn how to create new fields, show or hide the new field for inclusion into the ticket, and how to include the new fields into the ticket by selecting the field from the available fields.