RELIABLE HELPDESK – EFFECTIVE INCIDENT MANAGEMENT SOLUTION
With Reliable Helpdesk we keep our customers happy and the support staff focused. We like it not only because it makes things simple and efficient but most of all because it is what our customers expect from us. One word of advice: Go with Reliable Helpdesk!
John Phopa – alltouchtablet.com
John Phopa – alltouchtablet.com
Features
- Keep track of customer issues in threaded form
- Communication through web and email. Everything is kept, nothing is lost.
- Provide a self-service client support portal
- Easily generate searchable knowledge base articles
- Elegant, powerful, interactive, detailed, real-time reports.
Benefits
- Increase your business accessibility through a single point of contact, communication and information
- Improve your customer satisfaction and service perception
- Increase productivity of support staff by automating processes, policies and tasks
- Reduce technical support costs
- Scalable for use in large or small companies
