Knowledgebase helpdeskWork redundancy is drastically reduced due to the existence of a knowledge base where relevant items, such as past solved problems, are kept for users’ review.

All solved issues can be added to the Knowledge base making it easy to share solutions to common problems with your customers. Supervisors and technicians can also manually add any information might be relevant to preventing and solving various problems. Upon ticket submission customers are prompted with knowledgebase articles deemed by Reliable HelpDesk to be useful in solving their problem.