Reliable HelpDesk generates reports on the performance of your support team, and provides a summary for each received request. Time tracking reports help manager better understand where agents spend most of their time.
The filtering option gives you one-click access to information matching specified values, so you can easily view either entire or only segments of a ticket’s history.
You have access to all standard and custom fields. In addition, you can add as many conditions needed to drill down on specific data. Simply choose the tables, columns, column positions, and ordering needed. You can export any report you wish to Excel.